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Our Terms & Conditions Explained

When you open an account with japan result, you're agreeing to the terms that keep your account secure, your deposits clear quickly through DANA, OVO, GoPay and QRIS…

Account SecurityPayment ClarityWithdrawal Verification
japan result Our Terms & Conditions Explained
GET HELP WITH TERMS

How to Reach Us About Your Account Terms

Team online

Live Chat

Open the chat window in the bottom-right corner of your account or the lobby. Our team responds during business hours from 09:00 to 23:00 WIB, seven days a week. Response time is usually under two minutes.

Email Support

Send your question to [email protected] with your account username and the issue. We reply within 12 hours on weekdays. Use email for detailed account or policy questions that need documentation.

Phone

Call our Indonesia support line at +62 21 5555 0123 between 10:00 and 22:00 WIB, Monday to Saturday. We handle urgent account or payment term questions directly on the call.

SECURITY & YOUR DATA

How We Protect Your Account Information

Data Encryption

All your account data, payment details and transaction history are encrypted in transit using SSL 256-bit security.

Cookie Use

We use cookies to keep you logged in, remember your preferences and detect fraudulent login attempts.

Account Verification

When you open an account, we ask for your name, date of birth, phone number and email.

Data Retention

We keep your account, transaction and payment history for seven years after your last activity for legal and tax compliance.

Request Changes

You can request to update or correct your account information anytime by going to Account Settings > Personal Info or…

Report a Problem

If you spot unauthorized activity, suspect your password has been compromised, or disagree with a transaction, contact support immediately via…

Frequently Asked Questions About Our Terms

No, you can't change the terms, but japan result can update them. When we make material changes, we notify you via email at least seven days in advance. If you disagree with the new terms, you may close your account before they take effect without penalty.

Account sharing and password sharing violate our terms. If we detect this, we may suspend or close your account and withhold any balance. We ask you to keep your password private and never let anyone else access your account or make transactions on your behalf.

Deposit and withdrawal limits depend on your account status and your chosen payment method. When you log in, you'll see your current daily and monthly limits in the Wallet section. Contact support if you need to adjust them for compliance reasons.

Withdrawals via DANA, OVO, GoPay and QRIS are verified within 4 hours and typically arrive in your account within 30 minutes after verification. Bank transfers may take 1 to 3 business days. We'll show the status in your transaction history.

Report it to our support team immediately via live chat, email or phone with the transaction date and amount. We'll investigate within 24 hours. If fraud is confirmed, we'll reverse the transaction and restore your balance.

Yes, your account remains open indefinitely as long as you comply with our terms. We don't charge inactivity fees. If your account shows no activity for two years, we may ask you to confirm you still want to keep it open.

The full terms are available at japanresult.club/terms-conditions and also in your Account Settings under Legal. You can download or print a copy anytime. We also send a copy via email when you open your account.