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How We Protect Your Account and Your Data

When you open an account with us, your personal information, deposit history and withdrawal records are handled according to our operating terms.

Account verification by email or phoneWithdrawal requests verified before payoutDANA, OVO, GoPay and QRIS payment records kept secure
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japan result How We Protect Your Account and Your Data
REACH OUR TEAM

How to Contact Us About Your Account or Policy

Team online

Email Support

Write to [email protected] with your account number and question. Responses sent within 24 hours. Use this channel for account changes, data requests or withdrawal concerns.

Live Chat

Open your account, head to the Help icon in the lobby footer and select Chat. Our team responds in minutes during operating hours, 09:00–22:00 Indonesia time, seven days a week.

Phone Support

Call +62-21-xxxx-xxxx between 12:00–20:00 Monday to Friday. Have your account email and last deposit method ready. This line handles urgent verification or withdrawal delays.

SECURITY & DATA HANDLING

How We Secure Your Information and Manage Your Rights

Account Verification

When you register, we verify your email and phone number.

Data Encryption

All traffic between your device and our servers uses TLS 1.3 encryption.

Cookie and Tracking

We use session cookies to keep you logged in and analytics cookies to count visits and game popularity.

Data Retention

Your account data stays with us for seven years after you close your account, in case of disputes or regulatory…

Your Data Rights

You can download a copy of your transactions, personal details and betting history by emailing [email protected].

Dispute and Complaints

If you believe a transaction was unauthorised or incorrect, email support within 30 days with your account number and transaction…

Frequently Asked Questions About Legal and Your Account

Email [email protected] with your request. We'll freeze your account within 24 hours and process any remaining balance as a withdrawal. Your data remains accessible for seven years per our retention policy in case you need transaction records.

Yes. Open your account, go to Settings > Personal Details and update your phone or email. Confirm the change via a link sent to your current email. For security, we send a notification every time this is changed.

Your account can be accessed from any device or location where local law permits. If we detect unusual access (e.g., multiple countries in one hour), we'll email you a verification link. You can also set a login PIN in your account security settings.

We retain all transaction records for seven years after you close your account. You can export your full history anytime by emailing support. This history includes deposits, withdrawals, game sessions and bonus activity.

We do not sell your data. We share payment information only with our licensed deposit processors (DANA, OVO, GoPay and QRIS networks) and our fraud-detection partner, both under strict confidentiality agreements. We may disclose data if required by law.

Most withdrawals via DANA, OVO, GoPay and QRIS complete within one hour of approval. If yours hasn't arrived within four hours, email [email protected] with your withdrawal request ID. We'll trace it through the payment network and respond within 24 hours.

Access depends on local law in your region. We verify your location during registration. If you're outside a permitted region, we'll notify you at login. Players in supported regions of Indonesia can deposit and withdraw normally through our standard payment rails.

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