Privacy Questions We Hear Often
We receive a confirmation token from your payment provider — not your actual account credentials. Your bank or wallet never shares your full details with us. We store only the last four digits and the transaction reference so you can see your deposit history. The payment processors handle all encryption on their end.
No. We see only the amount you deposit and confirm receipt. Your overall wallet balance, transaction history outside japan result and other financial information stay private between you and your payment provider. We have no access to that data.
We keep withdrawal transaction records for seven years to satisfy local financial compliance rules. This includes the date, amount, destination account and verification timestamp. Your personal contact details are deleted 30 days after account closure unless a payout is still in progress.
We may send you account notifications, deposit reminders and platform updates to your registered email or phone. You can opt out of marketing messages in your account settings at any time. We don't share your play history with third-party advertisers, and we don't sell your information to other companies.
Log in immediately and change your password through Settings → Security. Then open live chat or email our support team with your account number and the date you noticed unusual activity. We'll review your login history and help you secure your account within a few hours.
Yes. Go to Settings → Privacy & Data and select 'Request My Data' or contact support via email with your account number. We'll compile your data in a readable format and send it to your registered email within 14 days. This includes your profile, transactions, play history and any communications we've sent you.
QRIS transactions are encrypted and verified on both ends — your bank and our payment processor confirm the recipient account before releasing funds. We add a second verification step: you receive a code on your phone that only you can enter to confirm the withdrawal. Once confirmed, the funds move to your QRIS-linked account within minutes.
